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Terms and Conditions
Effective date: 19 October 2026
1. About these terms
These Terms govern access to the QueryVanta website and, where applicable, the initial discussion of our services. The legal operator is QueryVanta (business name; legal registration details not provided), with its business address at Kolkata, West Bengal, India (full street address not provided) (“QueryVanta”, “we”, “us”. Business contact: Akash Kumar Shaw, Kolkata, West Bengal, India). Contact: hello@queryvanta.com.
2. What QueryVanta provides
QueryVanta offers configurable WhatsApp AI and automation services for real-estate businesses. Depending on the written proposal, services may include conversation flows, qualification questions, lead recording, follow-up rules, site-visit coordination, human handoff, testing and pilot support. QueryVanta does not provide lead generation or advertising unless a separate written agreement expressly says otherwise.
3. Proposals and service agreement
Website descriptions are general information, not an offer that guarantees a particular configuration or outcome. The exact scope, deliverables, fees, timelines, third-party costs, support, data responsibilities and acceptance criteria will be stated in a written proposal or service agreement accepted by both parties. If documents conflict, the signed service agreement will govern to the extent it expressly addresses the conflicting issue.
4. Seven-day live pilot
A seven-day live pilot is available only when agreed in writing. Before it starts, the parties should confirm the workflow, enquiry source, access, approved property information, evaluation criteria, fees (if any), third-party charges, support and what happens when the pilot ends. A pilot is an evaluation period, not a promise of leads, qualified enquiries, appointments, sales or revenue.
5. Client responsibilities
The client must provide accurate and authorised property information, lawful access to relevant accounts and systems, approved response rules, timely feedback and a human contact for escalations. The client is responsible for the accuracy of property prices, availability, legal or regulatory statements, financing information and other business information it approves. The client must have appropriate rights and permissions to contact prospective buyers and process their information.
6. AI and third-party services
AI outputs may be incomplete or incorrect. Workflows should use approved information and escalation rules, but this does not eliminate all risk. WhatsApp, hosting, AI, CRM, calendar and other third-party services are subject to their own terms, availability, limits and charges. Integrations depend on technical access and provider policies. We do not claim that an integration is live unless it has been implemented and tested.
7. Fees and payment
Fees, payment dates, taxes and third-party costs will be stated in the accepted proposal or invoice. Unless the proposal says otherwise, work outside the agreed scope requires written approval and may incur additional fees. The client must raise invoice questions promptly. No fee, tax registration or payment term should be inferred from this website alone.
8. Acceptable use
You must not use the website or service for unlawful messaging, spam, deception, unauthorised data collection, infringement, harassment, or activity that violates WhatsApp or other provider policies. You must not attempt to bypass security controls or use the service to make unsupported property, financial, legal or availability claims.
9. Intellectual property
Each party retains rights to materials it owned or developed independently. Rights to custom workflows, configurations, content and deliverables should be stated in the service agreement. QueryVanta names, branding and website content may not be copied for commercial use without permission, except where applicable law allows.
10. Confidentiality and data
Each party should protect the other party’s confidential information and use it only for the agreed purpose. Data processing, access, security, retention and deletion should be governed by the service agreement and the Privacy Policy, subject to applicable law.
11. Availability, suspension and termination
We may need to suspend or change a service to address security risks, provider outages, legal requirements or misuse. Contract duration, termination notice, suspension process, handover and any fees due on termination should be specified in the written service agreement. Nothing in these terms removes rights that cannot lawfully be excluded.
12. Disclaimers and liability
The website and general descriptions are provided for information. We do not guarantee uninterrupted service, error-free AI output, lead conversion, bookings, sales or business results. Any exclusions or limits of liability must be set out in the signed agreement and are subject to applicable law; these terms do not exclude liability where exclusion is prohibited by law.
13. Governing law and disputes
The governing law, forum and dispute process should be specified in the accepted service agreement after the legal operator and business location are confirmed. Mandatory consumer or other statutory rights remain unaffected.
14. Changes and contact
We may update website terms by posting a revised version with a new effective date. For service-specific terms, the signed agreement applies. Contact: hello@queryvanta.com.